Scout InsurTech Interview with Feathery

Feathery is a unified data intake company. They seek to collect & activate any (un)structured data. Chris Luiz sat with Co-Founder, Zack Khan, to learn more about how Feathery is impacting the industry.

Who are your clients?

Feathery serves insurance carriers such as MassMutual and Secura, as well as brokers like The Baldwin Group.

What does your product do?

Feathery automates data intake for carriers and brokers. We focus on collecting various types of data, including forms like ACORD forms and complex submission PDFs, either through digital forms or email. The platform extracts the necessary data and maps it to core underwriting systems for rating or claim systems for claims management. On the broker side, Feathery helps analyze quotes or policy documents, simplifying the process of selecting the right fit in terms of coverage and premiums.

How much capital have you raised?

We’ve raised $4 million.

Was the company born from within or outside the insurance industry?

Feathery started as a general financial services form builder but shifted focus to insurance through deeper relationships with customers. 

What growth metrics have you accomplished over the last 12 months?

Feathery grew 6x last year and is on track to achieve roughly the same growth rate this year.

Within your domain, what is the current challenge the industry is facing?

On the carrier side, the biggest challenge lies in commercial submission intake. Carriers often receive a variety of submission application documents from producers, such as ACORD forms or loss runs, and need to respond quickly to remain competitive. Managing this process without hiring a large number of underwriting assistants or underwriters is a core problem.

Feathery solves this by building an end-to-end workflow to process submissions received via email or digital portals. The platform collects data from unstructured formats, extracts the needed information and integrates it into systems like Guidewire or Accelerate for rating. It then automates quoting and can automatically respond to producers quickly.

In addition, Feathery helps carriers enhance the producer experience by streamlining communication and creating modern, sleek digital portals. For personal lines, Feathery builds better policyholder experiences, making it easier to collect information and integrate with legacy back-end systems. Feathery acts as an integration layer that works with existing tech stacks, ensuring the front-end experience remains modern and seamless.

How does Feathery take a unique approach to providing value?

Feathery’s key value proposition is its end-to-end solution. Unlike point solutions that handle only parts of the workflow, Feathery manages the entire process—from data collection via email or digital forms to document extraction, underwriter review and document generation. Feathery also integrates with systems like Guidewire or in-house APIs for seamless data transfer.

Another unique value is the platform's flexibility. Feathery allows customers to customize workflows, prioritize submissions and integrate their own APIs for tasks like property risk assessments or claims adjustments. This flexibility empowers clients to iterate on processes without needing extensive changes from Feathery’s team.

What inspired the team to start this company?

The team was inspired by the inefficiencies in commercial submission workflows and data intake processes. Recognizing the pain points carriers and brokers face, Feathery set out to create a comprehensive solution. The goal was to streamline the processes for carriers and brokers while enabling more seamless data sharing between producers and carriers.

Can you share any goals you have for the company over the next 12 months?

Feathery’s primary goal is to expand its commercial submission intake solutions and continue growing in that value proposition. Additionally, the company aims to develop comparative policy workflows on the broker side to make data sharing between carriers and producers more seamless.

The long-term vision is to improve data integration across the insurance ecosystem, ensuring workflows between carriers and brokers become increasingly efficient. While the focus remains on scaling the commercial submission intake offerings, the secondary goal is to broaden the broker-side solutions and expand the company's overall footprint in the industry.

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